Frequently Asked Questions

Answers to some of our most Frequently Asked Questions are below.

Where is my order?

If you have placed an order for a book that has already been released, your order will be sent for printing and then you will receive an email once this has been dispatched. If your order contains a pre-order, your order will be sent for printing around 7 days before release date.

Can I change my order?

Unfortunately, we cannot make changes to an order once it has been placed. If you need to change your order, we recommend cancelling that order and then placing a new one with the required changes.

Where do you ship to?

We can ship our books worldwide. Please note, that orders destined for the EU27 countries may incur additional charges, read more about this here.

Where is my pre-order?

Orders that contain un-released titles will be sent for printing around 7 days before the release date giving enough time for you to receive your order on, or sometimes before, publication date. Please check here for the latest Royal Mail Service Updates.

My item arrived damaged, how to I get an exchange?

We’re happy to refund or exchange an item within 30 days from purchase. To view our refunds and returns policy, click here.

If you need to contact us about your order, or have another question that isn’t answered here, please get in touch with us via our contact page.