Gift Cards FAQs and Terms & Conditions

Here you’ll find Frequently Asked Questions and the Terms & Conditions for our range of SRL Publishing e-gift cards.

Where can I use an SRL e-gift card?

We accept SRL e-gift cards on the SRL website (www.srlpublishing.co.uk). These e-gift cards can only currently be purchased and redeemed on the SRL website.

Can I check the balance of my e-gift card?

You can check the balance of your e-gift card at any time on the balance page here.

Can I top up an e-gift card?

You can top up your SRL e-gift card on our website. Head to this page to check your balance, enter your e-gift card number, click ‘check balance’ and then click ‘Add more funds to this gift card.’

I bought an e-gift card for someone else but they haven’t received it, what can I do?

Sometimes e-gift cards, just like emails, do not reach their intended recipient as they can be seen as spam by their email provider. If you’ve sent an e-gift card to someone else and they haven’t received it, please ask them to check their junk/spam folder. If you have an SRL account, you can check the details on your Orders page. Alternatively, please contact us for further assistance.

Can I return my e-gift card?

E-gift cards that have been purchased online may be returned and a full refund given provided the e-gift card is unused and proof of purchase is provided. If you wish to return your e-gift card for a refund, please notify us within 7 days that you wish to cancel.

Please see our Gift Card Terms & Conditions for further details.

Terms & Conditions

  1. Activated e-gift cards issued by SRL Publishing can be used as full or part-payment for purchases made online at SRLPublishing.co.uk.
  2. No change will be given where the transaction is for an amount less than the balance on the e-gift card, but the remaining e-gift card balance may be applied to future purchases.
  3. E-gift cards cannot be used to purchase additional e-gift cards nor can an e-gift card be exchanged for cash.
  4. E-gift cards are exempt from SRL Publishing’s standard Returns Policy. Please note:
    • You must inform SRL Publishing of your intention to cancel your e-gift card within 7 days of ordering by emailing us at sales@srlpublishing.co.uk, please ensure to provide your name and order number you wish to cancel.
  5. The minimum amount required to purchase or top-up an e-gift card is £1 and the current maximum limit is £100.
  6. An e-gift card is not a debit or credit card.
  7. An e-gift card is active for 1 year from the date of purchase or date of last transaction and will automatically expire with any remaining balance lost.
  8. Please treat your e-gift card as cash. SRL Publishing cannot be held responsible for lost e-gift cards. SRL Publishing reserves the right to issue another e-gift card for the unspent balance of an original e-gift card at its discretion on production of proof of purchase, but SRL Publishing is not responsible for e-gift cards used without your knowledge.
  9. SRL Publishing reserves the right to add to or waive these terms & conditions on reasonable notice, or to discontinue the e-gift card scheme at any time in the event of circumstances beyond reasonable control. Customers will be notified in advance of any such change.
  10. E-gift cards may be used for payment of goods of a higher price than the current e-gift card balance on payment of the difference.
  11. E-gift cards are issued by SRL Publishing Limited. Office 47396, PO Box 6945, London, W1A 6US. Company number 09143062.